Customer Protection

Cancellation & Refund Policy

Last updated: January 2026

1. Digital Service Delivery

FileStream provides intangible, digital software-as-a-service benefits (increased daily link quotas, bandwidth multipliers, and accelerated stream pipelines). All subscription upgrades and digital benefits are fulfilled and activated instantly upon successful payment confirmation.

2. Subscription Cancellation

Users may cancel their plan renewal at any time. Because access is billed on pre-paid periods (7 Days, 1 Month, or 3 Months), cancellation prevents subsequent renewal charges while allowing you to retain active premium privileges until the end of your current paid duration.

3. Refund Eligibility Conditions

We believe in fair customer service. You are eligible for a full or prorated refund in the following circumstances:

  • Duplicate Payment: If your account was charged more than once for the same subscription transaction due to a gateway or connection error.
  • Non-Activation / Technical Failure: If your payment was deducted but the plan benefits failed to activate within our system and our support team is unable to resolve the activation manually within 24 hours.
  • Severe Outage: If our streaming core experiences prolonged, unresolvable downtime preventing the core functionality of your purchased plan during the initial billing period.

Note: Refunds are not provided for accounts terminated due to breaches of our Terms of Service (such as uploading prohibited or copyrighted content).

4. Refund Request Process & SLA

To request a refund:

  1. Message our support desk at @CsBots within 48 hours of the transaction.
  2. Include your Telegram User ID, Transaction / Order ID, Date of Payment, and a brief description of the issue.
  3. Our billing team will review and acknowledge your request within 24 hours.

5. Refund Processing Timeline

Once approved, refunds will be initiated immediately through the payment gateway aggregator back to the original payment source (credit/debit card, PayPal, or net banking).

The refund amount will reflect in your account within 5 to 7 working days, in accordance with standard banking and gateway clearing cycles.

6. Support & Contact

For any billing disputes or payment clarifications, please contact our support desk: